Strategic Information Technologies at Andrews University

Presented to Administrative Computing Committee
Tuesday, October 5, 1999

then

Presented to Academic Computing Committee
Tuesday, November 4, 1999

The following is a list of information technologies with strategic potential. All of them require human resources to research, implement and support. Many of them require financial resources to purchase and maintain. All of them have been identified by various groups on campus as being urgently required, but current resources are sufficient for only a few of them.

ITS is seeking input to help determine the priorities for these technologies. After some initial discussion, we hope to be able to prioritize the list in a way that best furthers the strategic objectives of the institution.

    1. Customer Relationship Management
    2. Data Warehousing
    3. Disaster Recovery Planning
    4. E-commerce
    5. Emergency 911
    6. GroupWare & “white collar productivity”
    7. Helpdesk
    8. Imaging & Workflow in Banner
    9. Instructional Technology
    10. Integrating Voice & Data
    11. Intranet
    12. Mass Storage
    13. One Card Integration
    14. Streaming Audio/Video
    15. Time & Attendance

1. Customer Relationship Management

Call Center System
Web Tracking

(Vivien Oxley, Dan Cress, Gary Dickerson)

What it is:

What it takes:

2. Data Warehousing

(Gary Dickerson, David Heise)

What it is:

What it takes:

3. Disaster Recovery Planning

(Dan Cress, David Heise, Lorena Bidwell)

What it is:

What it takes:

4. E-commerce

(Gary Dickerson, Dan Cress)

What it is:

What it takes:

5. Emergency 911

(Vivien Oxley)

What it is:

What it takes:

6. GroupWare & “white collar productivity”

Dan Cress, Dan Widner, David Heise

What it is:

What it takes:

7. Helpdesk

Dan Widner
(We have the technology, only lack staffing to use it fully - this is not a capital project)

What it is:

What it takes:

8. Imaging & Workflow in Banner

Gary Dickerson, Dan Cress

What it is:

What it takes:

9. Instructional Technology

Lorena Bidwell, Dan Cress

What it is:

What it takes:

10. Integrating Voice & Data

Dan Cress, Vivien Oxley

What it is:

What it takes:

11. Intranet

Gary Dickerson, Dan Cress

What it is:

What it takes:

12. Mass Storage

Dan Cress, Gary Dickerson

What it is:

What it takes:

13. One Card Integration

Gary Dickerson, Dan Cress

What it is:

What it takes:

14. Streaming Audio/Video

Dan Cress, Lorena Bidwell

What it is:

What it takes:

15. Time & Attendance

Gary Dickerson

What it is:

What it takes:


Created: Monday, November 01, 1999, 4:43:52 PM
Last updated: Wednesday, March 01, 2000 01:18:35 PM