Information Technology Services:

Budget Plans For 2001


 

Technology is creating new challenges
And it is not asking anyone for permission!

 

Identifying and deploying appropriate technologies accomplishes two things:

  1. Provides the benefits of improved service, user-friendliness, efficiencies and productivity.
  2. Can potentially gain competitive advantages, but at least maintains competitiveness.
This document presents broad budget requirements for the 9 budget areas within ITS:

 

Orgn

Department

Manager

5150

Administrative Systems

Gary Dickerson

5151

Client Services

Dan Widner

5152

Instructional Technology

Lorena Bidwell

5153

Servers and Networks

Dan Cress

5154

CIO

David Heise

5420

Institutional Research

James Massena

5850

Telecommunications

Vivien Oxley

5851

Telephone Resale (ASTRA)

Vivien Oxley

5853

Video Distribution (ACES)

Vivien Oxley


5154 ITS-CIO (University-wide)

5154 is the organization code for the CIO, ITS Receptionist and fax services, and University-wide IT budgeting.  Major IT budgeting for the University is done here.

 

No changes

 

The computer equipment budget administered through ITS for 1996, 1997 and 1998 was about $400,000, of which $240,000 was allocated for infrastructure and administrative needs.

 

For the past 2 years and the year just started, this was cut to $200,000, of which $155,000 was allocated for infrastructure and administrative needs.

 

Expenditure has remained around $250,000 for the last 4 years.  This has been possible in the last two years by spending from carryover, which has virtually been eliminated.  This year (2001) will be very tight.

 

AU Computer Equipment Budget and Expense - Last 5 Years

 

 

 

 

 

 

 

 

 

1996

1997

1998

1999

2000

2001

2002

Budget

240,000

240,000

240,000

155,000

155,000

155,000

155,000

Carryover

44,492

301,138

309,525

110,834

111,000

 

 

Total Budget

284,492

541,138

549,525

265,834

266,000

 

 

Actual

138,082

248,913

226,640

234,324

269,617

 

 

 

 

 

 

 

 

 

 

(Total Budget and Actual are taken from year end Operating Statements)

 

   

Graph - University Computer Equipment Budget


The Strategic Information Technology Projects

        Project

# Votes

When (FY)

  2.   Data Warehousing

      17

2000

  8.   Imaging & Workflow in Banner

      17

2001

  1.   Customer Relationship Management

      15

2001

  4.   E-commerce

      15

2000

  9.   Instructional Technology

      11

2001

  3.   Disaster Recovery Planning

        9

2001

  5.   Emergency 911

        7

2001

  6.   GroupWare & “white collar productivity”

        8

2001

11.   Intranet/Enterprise Portal

        7

2001

12.   Mass Storage

        6

2000

15.   Time & Attendance

        5

2000

13.   One Card Integration

        5

2000

  7.   Helpdesk

        4

2001

14.   Streaming Audio/Video

        4

?

10.   Integrating Voice & Data

        0

?

2000 Projects funded and commenced

Project

Budgeted

Notes

12.  Administrative Computer upgrades

$36,383

Application Server, Database Server, and RAID disks

12.  Backup Management

$36,653

New hardware and software for backing up the new RAID

   2.  Data Warehouse System - H/W & S/W

$10,000

Server and NT Advanced Server OS

   4.  E-Commerce

$33.000

Hardware and software

        ITS Equipment

$64,908

Mostly Java web development workstations

        Network/Server Upgrades

$9,000

Networking equipment

13.  One Card

$11,730

New CBORD system and server

   1.  Portal/CRM

$15,000

Web server and development tools

        RF upgrade - Water Tower/WAUS Tower

$3,615

Start of project to serve wide area wireless from radio tower

15.  Time & Attendance

$31,500

New Kronos clocks (all delivered, ½ paid for in 2001)

        Other

$50,795

Miscellaneous and carryover projects

Total for FY 2000

$269,617

 

2001 Proposed Projects (proposed and/or approved)

Project

Budgeted

Notes

        Administrative Computer upgrades

$25,000

Memory, disk, CPU, servers

        Banner Modules

 

None planned this year

   2.  Data Warehouse System - H/W & S/W

$10,000

Disk subsystem, SQL Server 2000 database and tools

   6.  GroupWare software

$50,000

Calendar/Schedule software and server(s)

12.  Home Directory RAID

$21,000

For host-based email, personal web, shared files, etc

        ITS Equipment

$25,000

PC and printer replacement

        Network/Server upgrades

10,000

Networking equipment, network management system

13.  One Card

1,000

Wiring and installation for new CBORD system and server

   8.  Optical Storage/Retrieval/Imaging

$0

SCT product integrated with Banner Workflow

   1.  Portal/CRM

$7,500

Additional components for Customer Service Center

15.  Time & Attendance

$31,500
8,000

New Kronos clocks (all delivered, ½ paid for in 2000)
Wiring and installation

Total for FY 2001

$164,000

 

Available

$155,000

 

Proposed for FY 2002

$155,000

 


5150 ITS-ADMINISTRATIVE SYSTEMS

We have been instructed to use a new account number for training (9420 in place of 9350).  In this year’s budget, there was a slip in budgeting for training in the new account, and the entire $30,000 was lost.  It needs to be restored in the year being budgeted.

Operating:         +30,000     (to restore the lost training budget)

 

5151 ITS-CLIENT SERVICES

Client Services is looking for ways to take its service to the next level.  This includes customer follow-up, feedback, and surveys.  It also includes new user training workshops and application support for standard desktop applications such as word processing, spreadsheets, database, email and calendar, etc.  It includes extending Help Desk services to provide answers to the majority of questions, with longer hours of availability.  The Help Desk is currently staffed by students.  To offer this needed extension in Help Desk Services, a new staff position should be created

Salaries:            +45,000     (new staff position for Help Desk)

 

5152 ITS-INSTRUCTIONAL TECHNOLOGY

Additional technical support is needed for technology-enhanced teaching, first in the Seminary, then extending across campus.  This will be needed to support equipment in classrooms such as video projectors, control panels, etc, as well as to train and support faculty in the use of the equipment and its application to teaching and learning.

Operating:         +18,000     (additional student wages)


5153 ITS-SERVERS AND NETWORKS

One of the areas with the greatest potential for the growth of new services is ITS-Servers & Networks.  This group is responsible for the infrastructure – servers, networks, and protocols, etc – over which a whole range of new services will be provided.  Many of the projects they are researching will involve other ITS departments during implementation and for ongoing support.

 

A number of new services based on the Windows 2000 Server operating system are becoming indispensable.  These include the following: single login for the Andrews portal, for Banner/Oracle authentication (audit requirements), for WebCT and library database authentication, for a central directory for groupware, for extensions to office productivity applications, and for simplifying PC support and administration.  These services and this server technology are new to Andrews, and require the creation of a new staff position.

Equipment: Funded via 5154 requests
Operating: +45,000 (new staff position
+30,000 (additional T1 charges for Internet, lost in 2001 budgeting process)
Office space: Where?  How much?

5420 ITS-INSTITUTIONAL RESEARCH

A document outlining expectations of the Office of Institutional Research was prepared and discussed in President’s Cabinet.  It was agreed that a second person is necessary to meet these expectations, and that the document should form the basis of the job descriptions for the new two-person department.

Salaries:            60,000       (new position in Institutional Research)


5850 ITS-TELECOMMUNICATIONS

Normal growth of services and technology upgrades is funded through appropriate setting of rates for telephone services.  An AT&T payback program has ended.  A reduction in telephone rates had not been reflected in budgeted revenue.

 

Projects:

§      Continue to upgrade the telephone switch in order to provide new services as they become available and as the need is felt.

§      Stay abreast of technologies involving delivery of telecommunications services over the Internet.

§      Research and recommend cell phone services.  Coordinate billing.

§      Research, select, purchase and implement an Emergency 911 system (funded from Loss Control).

Operating net change        :        -87,000      (decrease in revenue, increase in costs)

 

5851 ITS-TELEPHONE RESALE (ASTRA)

No changes.

5853 ITS-VIDEO DISTRIBUTION (ACES)

Upgrade equipment to support digital video for improved distribution across campus.  Discussions are needed with Instructional Technology personnel and users of video conferencing for other purposes to determine needs in this area.

Operating net change:       -11,000  (Revenue sharing with Student Association)

Digital Video:             ?

 

Total for ITS

 

Orgn

Department

Change

 

5150

Administrative Systems

30,000

 

5151

Client Services

45,000

New position

5152

Instructional Technology

18,000

 

5153

Servers and Networks

75,000

New position

5154

CIO

0

 

5420

Institutional Research

60,000

New position

5850

Telecommunications

87,000

 

5851

Telephone Resale (ASTRA)

0

 

5853

Video Distribution (ACES)

11,000

 

 

Net Increase in Expense

326,000