IT At Andrews
 


David Heise
07-Nov-2000

Current Developments:

New Or Improved Services Coming To Campus

  1. Decision Support – knowledge work, data warehousing, data research and analysis
  2. White collar productivity – groupware, electronic calendar, training, application support
  3. Instructional Technology – technical support for technology-enhanced teaching
    (implications for Seminary project and beyond – design, installation, ongoing support)
  4. Multi-media – video conferencing, satellite, etc, for academic, administrative and employee development purposes, streaming audio & video, Internet conferencing (e.g., NetMeeting)
  5. Single Login – portal, Banner/Oracle (audit requirements), central directory for groupware, WebCT, library databases.  This runs on server technology that is new to Andrews.
  6. Portal – Prospect Management, Advisor Portal, tracking from end to end
  7. Helpdesk – computer application support (Word, Excel, email, calendar, web browsing – office/white collar productivity), training and consulting, extended services and hours
  8. Desktop services for PCs – productivity tools for PC administration, Windows 2000 server extensions for office and desktop

 

IT In Higher Education
 

 


Data on IT spending in higher education has been and continues to be collected and analyzed in a number of surveys.  The Consortium of Liberal Arts Colleges (CLAC) did this through most of the 90s.  In 1997, the COSTS Project (Cost of Supporting Technology Services) was started.  Kenneth Green has been conducting another study, called the Campus Computing Project.

 

The COSTS Project
Capturing the 
Cost of Supporting Technology Services 
in Colleges and Universities

http://www.costsproject.org/

 

 

The Campus Computing Project

 

http://www.campuscomputing.net


Rafting rapids

 

Technology Planning and Budgeting [1]

 

 

 

 

 

Institutions are

....struggling to find the most effective ways of incorporating computing needs into university budget and planning processes that, in many cases, are better suited to buying library books or renovating laboratories than to dealing with the short product cycles and unfamiliar jargon of computers and networking.

 

The Chronicle of Higher Education 2/19/99

 

 

Common Concerns CIOs/CFOs[2]

 

·        Spending appropriately
Assure that IT can continue to support the institutional mission?

·        Staffing appropriately
Sufficient staff and compensation?

·        Maintaining appropriately
Maintain the value of the infrastructure (network, computers, software)?

·        Serving appropriately
Are the services we deliver effective and efficient?

 

 

 

 


Campus Computing Project[3]

www.campuscomputing.net

 

·       Focus on the use of IT to support instruction and scholarship

o       Policy issues

o       Strategic, budget, personnel issues

o       Organization, planning issues

o       Current IT resources (computers, classes using technology)

 

Gartner Group[4]

www.gartner.com

 

·       (1990) 35 users: 1 support staff

·       (1995)

o       77-95:1 for “tightly managed”

o       18-23:1 for “loosely managed”

·       SpacemanFactors:

o       Amount of annual training

o       O/S diversity

o       Network management

o       Diversity of software environment

 

 

COSTS core service areas[5]

·        Computer repair

·        Helpdesk

·        Network services

·        Administrative information systems

·        Instructional support

·        Student support

·        Web support

·        Installation / replacement

·        Distance learning

·        Training

·        Planning / management

·        Other

 



[1]   What do we really understand about the COST of IT support services? The Million $ Question: 
PowerPoint slides from the presentation given at the EDUCAUSE conference, October 2000 (slide 3)

[2]   What do we really understand about the COST of IT support services? The Million $ Question: 
PowerPoint slides from the presentation given at the EDUCAUSE conference, October 2000 (slide 5)

[3]   The Black Hole Of Information Technology: Planning Our Way Out 
PowerPoint slides from the presentation given at the NACUBO conference, July 2000. (Slide 5)

[4]   The Black Hole Of Information Technology: Planning Our Way Out 
PowerPoint slides from the presentation given at the NACUBO conference, July 2000. (Slide 6)

[5]   The Black Hole Of Information Technology: Planning Our Way Out 
PowerPoint slides from the presentation given at the NACUBO conference, July 2000. (Slide 20)