Notes for Meeting with Deans' Council
David Heise & Dan Widner
Tuesday, July 02, 2002
1. The Rumors
- “ITS no longer supports WordPerfect.  I saw it in a memo that was
circulated.” “I was told by one of their staff.”
- Completely untrue! WordPerfect support continues to be offered at levels
1 through 4 in the support spectrum.
- Note 1: Training will not be offered for WordPerfect.
- Note 2: We are installing, and supporting up to, version 9 Service Pack
4. Media reviews repeatedly claim that there are no improvements in version
2. What does “supported” mean?
- The word "supported" has a whole spectrum of
1. Included in the list of standard software packages in
use at Andrews
2. Sold in the ITS Computer Store
3. Installed by ITS PC Support Technicians
4. Trouble shooting available from ITS for problems loading,
opening files, printing…
5. Training workshops and seminars offered
6. Consulting available in how to apply to specific tasks
- As delivered on this campus, software support typically covers items 1 to
4. We are developing plans to get active again in training (item 5), and to
begin application level support (item 6).
3. How did WordPerfect come to Andrews?
- It came as a successor to WordStar, well supported by user training.
4. What is its status at Andrews now?
- It continues to be supported in the same way as it always has been, although
training seminars for PC software, including but not limited to WordPerfect,
- Usage among students is tracking market share figures as quoted in the
computer press.  Bonnie Proctor estimates that 85% of doctoral dissertations
come to her in Word.
- Communications with commercial and academic entities outside of Andrews
are mostly in Word.
- ITS has taken a “hands off” approach to this so far, allowing
events to take their own course in an admittedly unmanaged way.
5. How is WordPerfect regarded in the market place?
- The state of the debate (comparisons with Microsoft Word)
- Market share: Word has 95-98% of the market
- Corel’s market plan for WordPerfect
- Word is here now, by default.  Our response is to move our support to Word
- A valid argument can be made for keeping WordPerfect to maintain legacy
documents and for editing complex documents.
- It is difficult to find a business justification to purchase, install,
and support two office suites for general use.
- The time has come to take an administrative action and frame a policy proposing
Microsoft Office as the campus standard for new documents, and a phasing out
of support for WordPerfect.
- We are preparing “transition training”, and have explored offering
a document conversion service.
- Proposed training schedule.
- Proposed topics to include.
- Suggestions for style to follow in the workshops.
- Suggestions for topics to include
Return to 6b2 Application to a real life case study
Created: Sunday, August 11, 2002 1:01 PM
Sunday, September 8, 2002 10:23 AM