Analysis of Word Processing Survey Responses
Presentation for SBA Faculty
Thursday, September 19, 2002
By David Heise
I have divided comments into three groups:
- features that can be addressed through training
- arguments to consider in choosing a standard office suite
- other comments
- Many of those who listed WordPerfect as their preferred word processor
indicated that they are changing to Word, or would be willing to do so if
suitable training were offered.
- A small number expressed resistance to change.
- Many current WordPerfect users indicated that their preference is probably
based on the fact that they learned it first and have more experience with
Arguments To Consider In Choosing A Standard Office Suite
A lot of useful comments were given in Question 7, listing features and tasks,
and also in Question 8, listing factors influencing respondents' preferences.
I am treating all the feature related comments as training issues, although I
know that there are things Word can't do or can't do as well as WordPerfect, and
I noted two related pro-WordPerfect arguments (number of respondents in parentheses)
- WordPerfect is a good word processor – why change? (3)
- Change will be costly in terms of time and money (5)
I noted that a number of people seem to be assuming that the University has
already decided to switch to Microsoft, although no such decision has been made.
This could be one explanation for the growing number of Word users at Andrews
(9 respondents indicated that they are in the process of changing to Word, another
12 said they used to use WordPerfect but now have changed to Word). Another
explanation for the increasing use of Word would be the higher familiarity with
Word among recent hires to Andrews.
Here is a summary of some of the non-feature related comments in favor of Microsoft
- Changing to Word (9)
- Changed to Word (12)
- Have to use Word for external communications (3)
- WordPerfect is buggy and unstable (7)
- Integration with other software is better with Microsoft (5)
- Microsoft has the major market share (2) – see chart below
Another comment that was made that does not favor either product is that there
is no need for two office suites. It is certainly true that purchasing, installing
and supporting two office suites when one would do is becoming a luxury we cannot
As of Wednesday, September 18, 2002, 182 responses have been recorded.
Number of Installations
Of the 182 respondents, 147 (82%) have Word on their computers, and 136 (75%)
have WordPerfect. A total of 102 of these computers have both office suites installed.
Thirty-four have WordPerfect only, 45 have Word only.
Influence of Years Employed on Word Processor Preference
The percentage of the 182 respondents expressing a preference for WordPerfect
is 49% compared to 37% favoring Word. For the group of employees who have up to
two years of service, the percentages reflect the changes in the market place
favoring Word (68%) when compared to WordPerfect (21%).
- Offer training seminars and workshops to meet indicated needs.
- Formalize the de facto adoption of Microsoft Word as the standard for new
- Develop a plan to phase out use of WordPerfect for standard document creation.
- Investigate options for a document conversion service.
- Review these recommendations with IT staff.
- Take the recommendations to the Academic and Adminstrative Computing Committes
for revision and approval.
- Take the approved recommendations to the President's Cabinet for final approval.
Return to 6b2 Application to a real life case study
Created: Sunday, September 22, 2002 06:01 PM
Monday, September 23, 2002 11:18 PM