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6. A competent scholar with a working knowledge of:
(b) Theories of learning and human development

Analysis of Word Processing Survey Responses

Presentation for SBA Faculty
Thursday, September 19, 2002
By David Heise

I have divided comments into three groups:

  1. features that can be addressed through training
  2. arguments to consider in choosing a standard office suite
  3. other comments

General Comments

Arguments To Consider In Choosing A Standard Office Suite

A lot of useful comments were given in Question 7, listing features and tasks, and also in Question 8, listing factors influencing respondents' preferences. I am treating all the feature related comments as training issues, although I know that there are things Word can't do or can't do as well as WordPerfect, and vice versa.

I noted two related pro-WordPerfect arguments (number of respondents in parentheses)

I noted that a number of people seem to be assuming that the University has already decided to switch to Microsoft, although no such decision has been made. This could be one explanation for the growing number of Word users at Andrews (9 respondents indicated that they are in the process of changing to Word, another 12 said they used to use WordPerfect but now have changed to Word). Another explanation for the increasing use of Word would be the higher familiarity with Word among recent hires to Andrews.

Here is a summary of some of the non-feature related comments in favor of Microsoft Word.

Another comment that was made that does not favor either product is that there is no need for two office suites. It is certainly true that purchasing, installing and supporting two office suites when one would do is becoming a luxury we cannot afford.

Data Analysis

As of Wednesday, September 18, 2002, 182 responses have been recorded.

Number of Installations

Of the 182 respondents, 147 (82%) have Word on their computers, and 136 (75%) have WordPerfect. A total of 102 of these computers have both office suites installed. Thirty-four have WordPerfect only, 45 have Word only.

Influence of Years Employed on Word Processor Preference

The percentage of the 182 respondents expressing a preference for WordPerfect is 49% compared to 37% favoring Word. For the group of employees who have up to two years of service, the percentages reflect the changes in the market place favoring Word (68%) when compared to WordPerfect (21%).

Market Share


  1. Offer training seminars and workshops to meet indicated needs.
  2. Formalize the de facto adoption of Microsoft Word as the standard for new document creation.
  3. Develop a plan to phase out use of WordPerfect for standard document creation.
  4. Investigate options for a document conversion service.
  5. Review these recommendations with IT staff.
  6. Take the recommendations to the Academic and Adminstrative Computing Committes for revision and approval.
  7. Take the approved recommendations to the President's Cabinet for final approval.

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Created: Sunday, September 22, 2002 06:01 PM
Last Modified: Monday, September 23, 2002 11:18 PM