Word Processing Presentation to CAS Chairs
Presentation for CAS Chairs
Wednesday, September 25, 2002
By David Heise
1. The Rumors
There have been rumors circulating around campus that ITS has terminated support
Firstly, the rumors, are untrue. Support continues at the same level
as it has for a number of years. We are installing and supporting version
9 Service Pack 4 on pre-Windows XP machines, and are now installing version
10 on Windows XP machines.
But what do we mean by the term "support"?
2. What does “supported” mean?
- The word "supported" has a whole spectrum of meanings:
1. Included in the list of standard software packages in
use at Andrews
2. Sold in the ITS Computer Store
3. Installed by ITS PC Support Technicians
4. Trouble shooting available from ITS for problems loading,
opening files, printing…
5. Training workshops and seminars offered
6. Consulting available in how to apply to specific tasks
- As delivered on this campus, software support typically covers levels 1
to 4. We are developing plans to get active again in training (level 5), and
to begin application level support (level 6).
3. How did WordPerfect come to Andrews?
- It came as a successor to WordStar, well supported by user training.
4. What is the status of WordPerfect at Andrews now?
- It continues to be supported in the same way as it always has been,
although training seminars for PC software, including but not limited to WordPerfect,
- Usage among students is tracking market share figures as
quoted in the computer press.  Bonnie Proctor estimates that 85% of doctoral
dissertations come to her in Word.
- The trend in new hires to Andrews is in favor of Word. For
the group of employees who have up to two years of service, the percentages
reflect the changes in the market place favoring Word (71%) when compared
to WordPerfect (19%) - from the WPSurvey.
- Communications with commercial and academic entities outside of
Andrews are mostly in Word, including the General Conference and our Affiliates.
- ITS has taken a “hands off” approach to this so far, allowing
events to take their own course in an admittedly unmanaged way.
- Word is here now, by default.
- A valid argument can be made for keeping some copies of WordPerfect to
maintain complex legacy documents.
- In today's economic climate, providing full support for two word processing
packages is too exhausting on our resources. It is difficult to find
a business justification to purchase, install, and support two office suites
for general use.
- The time has come to accept the trend that is taking place here at Andrews,
just like it is elsewhere, and develop and manage a transition to Microsoft
Office. We should frame a policy making Microsoft Office the campus
standard for new documents, phasing out support for WordPerfect.
- We are preparing “transition training”, and have explored offering
a document conversion service.
- Corel has struck deals with HP and with Dell bundling its word processor
and spreadsheet on its domestic models. With such a small revenue base
for research and development, there are suggestions that Corel may be retargeting
these products for the less demanding home market.
The recently completed Word Processing Survey will help us determine
- Proposed training schedule.
- Proposed topics to include.
- Suggestions for style to follow in the workshops.
- Suggestions for topics to include
As of Friday, September 20, 2002, 205 responses had been recorded.
Number of Installations
Of the 205 respondents, 166 (81%) have Word on their computers, and 157 (77%)
have WordPerfect. A total of 119 of these computers have both office suites
installed. Thirty-eight have WordPerfect only, 47 have Word only.
Installations of Word and WordPerfect
Influence of Years Employed on Word Processor Preference
The percentage of the 205 respondents expressing a preference for WordPerfect
is 50% compared to 38% favoring Word. For the group of employees who have
up to two years of service, the percentages reflect the changes in the market
place favoring Word (71%) when compared to WordPerfect (19%).
- Formally adopt Microsoft Office as the standard office productivity suite
for Andrews University.
- Offer training seminars and workshops to meet the needs indicated in the
Word Processing survey.
- Over a 6-month period, phase out the use of WordPerfect for standard document
creation. Move towards using Microsoft Word for all new document creation.
- Investigate options for a document conversion service.
- Do a similar survey for other office software training needs.
Plan for gaining approval
- Review these draft recommendations with IT staff.
- Take the recommendations to the Academic and Adminstrative Computing Committes
for revision and approval.
- Take the approved recommendations to the President's Cabinet for final approval
Return to 6b2 Application to a real life case study
Created: Sunday, September 22, 2002 06:01 PM
Wednesday, September 25, 2002 3:18 PM